Push-button peace of mind for you and your loved ones

The people you trust - the security you need. Rural/Metro has been serving Western New York for more than 50 years, helping people at the most critical time of their lives. We are proud to have achieved the highest national guidelines in the ambulance industry.

All calls handled by local,
professional emergency dispatchers

Unlike other personal emergency reporting systems, all HomeHelpLine calls are handled by trained emergency medical dispatchers who live and work right here in Western New York.

The people you trust -
the security you need

  • Simple and easy to use
  • Local, medically trained dispatchers
  • Always on, 24 hrs a day, 7 days a week
  • Less than $1 per day
  • No long-term commitment

Push-button peace of mind
at your fingertips

Even when you’re home alone, you always have someone to count on with the easy-to-use HomeHelpLine. Simply push one button, and you’ll be connected to the local, medically trained dispatchers at Rural/Metro Medical Services. They can contact a family member or friend for you, or even send an ambulance to your home if needed.


image link to videoRural/Metro HomeHelpLine gives you pushbutton peace of mind, knowing you or your loved one will get the help they need in an emergency.

Watch our Channel 2 News Product Test for more information!

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Watch our 30 second video for more information.


I wanted to let you know that the gentleman that came to install the system could not have been a nicer man. He was soft spoken, knowledgeable and really made everyone feel comfortable and at ease. That often is not easy to do when working with elderly people. I know he made mom feel at ease and both my sister and I also feel that she may finally listen and do what she is supposed to do. Kudos’s to your staff. Thank you so much for everything you have done for me. I appreciate your time and effort. It has been a pleasure. I hope we never have to use the system but if we do, I finally have peace of mind knowing someone will be with mom ASAP."

Cheryl R.Depew, NY

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