What Our Customers are Saying About HomeHelpLine

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senior couple with peace of mind Do you or does someone in your family have "Pushbutton Peace of Mind"?

We have many success stories where HomeHelpLine has provided professional, medically trained emergency care in record time, given peace of mind to at-risk clients and their family, and has even saved lives.

If you have a testimonial you'd like to share with us and others regarding Rural/Metro's HomeHelpLine, we'd love to hear from you!

Use the link above to submit your story to Rural/Metro.

Read below what some of our customers are saying...

Jean B. from Niagara Falls, Ny writes:
"Often times people are very quick to criticize but very slow to praise. I would like to take this opportunity to highly praise your representative, Craig.
Yesterday he installed a HomeHelpLine at my home. He worked efficiently, was very courteous and patiently answered my many questions. He has a very pleasing personality and a definite professional manner.

He is a real asset to your company.

Mary S. from Lancaster, Ny writes:
"Thank you for being there when we needed you."

Charles B. from Buffalo, NY writes:
"Thank you for your quick response, not only with the ambulance service, but also when questions needed answering over the phone."

Carl R. from West Seneca,NY writes:
"I want to say a special 'Thanks' for saving my life"

Madeline A. from Amherst,NY writes:
"Craig was here this morning and I can't tell you what a delight he was. This is so completely different from any of the other services I've had. This is a much more personal feeling, and that is the feeling I had when I spoke with you in the beginning. I'm very happy and pleased to be with your service. Thank you very much."

Cheryl R. from Depew, NY writes:
"I wanted to let you know that the gentleman that came to install the system could not have been a nicer man. He was soft spoken, knowledgeable and really made everyone feel comfortable and at ease. That often is not easy to do when working with elderly people. I know he made mom feel at ease and both my sister and I also feel that she may finally listen and do what she is supposed to do. Kudos’s to your staff. Thank you so much for everything you have done for me. I appreciate your time and effort. It has been a pleasure. I hope we never have to use the system but if we do, I finally have peace of mind knowing someone will be with mom ASAP."

Lynn M. from Clarence, NY writes:
"HomeHelpLine provides a wonderful peace of mind for our family. Just knowing that Mom can push her HomeHelpline button any time she needs assistance and Rural/Metro's medically trained dispatchers will be able to help her within minutes is a real godsend!"